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  • Writer's pictureYara Yasser

How to Choose the Right Logistics Delivery Management Software

Updated: Mar 3

How to Choose the Right Logistics Delivery Management Software

Imagine a logistics world where your deliveries flow seamlessly, your routes are optimized to perfection, and your customers are consistently delighted. This isn't a pipe dream, it's the reality within reach for logistics planners who harness the power of the right Delivery Management Software. 


But with a jungle of options available, choosing the perfect Delivery Management Software in logistics can feel like navigating uncharted territory. In this blog post you will learn how to select a software solution that empowers logistics planners, streamlines your operations, and propels your logistics business to the forefront of efficiency. 


1. Define Your Needs 

Before choosing your delivery management software, Ask yourself: 

What are your core logistics business objectives? 

What is the volume and complexity of your deliveries?

What is your existing technology stack? 

Do you aim to reduce delivery times, optimize routes, or enhance customer experience? Identifying your goals provides a roadmap for evaluating potential solutions. 

Are you managing local deliveries within a city or complex, multi-leg journeys across vast distances? Understanding your delivery scope helps determine the required software functionalities. 

Does your company utilize telematics, planning or TMS systems or other software? Opting for a delivery management software that integrates seamlessly with your existing infrastructure saves time and resources. 


2. Prioritize Features: Selecting Your Tools 

Once you've identified your needs, it's time to pick your tools. Consider the following essential features: 

  • Route Optimization: Look for software that implements AI-powered algorithms can help you to create efficient routes, factoring in traffic patterns, delivery windows, and vehicle capacity. This not only reduces delivery times but also minimizes fuel costs. 

  • Real-time Tracking and Visibility: this empowers logistics planners to achieve exceptional customer service through real-time tracking of deliveries and allow them to monitor delivery progress, address delays proactively, and keep logistics planners informed. 

  • Proof of Delivery (POD): Ensure seamless delivery completion with POD options like electronic signatures, photo capture, and delivery notes. This provides a digital audit trail, facilitates resolution, and strengthens customer confidence. 

  • Driver Management: Simplify driver onboarding, route assignment, and performance monitoring. Look for software that offers communication tools and tools to capture driver feedback, fostering a collaborative environment. 

  • Reporting and Analytics: Gain valuable insights into your delivery operations with comprehensive reports. Analyze metrics like delivery completion rates, on-time performance, and cost-effectiveness to identify areas for improvement and make data-driven decisions. 


3. Ease of Use: Choosing an Intuitive Interface 

Your chosen delivery management system should empower, not hinder, logistics planners. Prioritize a software that boasts a user-friendly interface, intuitive navigation, and minimal learning curves. This ensures smooth adoption, maximizes user satisfaction, and minimizes training time. 


4. Scalability and Customization: Adapting to Change 

The logistics landscape is constantly evolving. Choose a delivery management software that adapts and grows with your logistics business. Look for solutions offering scalability to accommodate future expansion and the ability to customize features to meet your specific needs. 


5. Customer Support: A Reliable Partner 

Even the most intuitive software can encounter challenges. Look for a software provider that offer a reliable customer support through multiple channels like phone, email, and live chat. Responsive and knowledgeable support ensures you can overcome obstacles and maximize the software's potential. 



Choosing the right delivery management system is an investment in your logistics business's future. By meticulously assessing your needs, prioritizing essential features, and selecting a user-friendly, scalable, and well-supported solution, you can streamline delivery operations. 

Equipping logistics planners with the right tools is paramount to navigating the challenges of the logistics world. Norma LIVE, your one-stop shop for seamless logistics deliveries, empowers logistics planners to tackle challenges in logistics deliveries. 

Norma LIVE is more than just software; it's a comprehensive solution designed to streamline logistics operations, empower planners, and delight your customers. From intelligent route optimization and real-time tracking to intuitive interfaces and robust customer support, Norma LIVE equips logistics professionals with everything they need to excel. 


Download the e-book “How to manage Transportation deliveries from A-To-Z l handbook” to find out the best practices and strategies to streamline your transportation operations, reduce costs, and improve the overall efficiency of your logistics. 


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