Altair LM offers a backbone for courier, 3PL and logistics operators enabling them to digitally transform. The solution digitizes and streamlines operations from order management, location-based services, e-fulfillment and last-mile delivery automation.

 

The platform connects directly with merchants/suppliers using ready-made APIs. This enables a seamless workflow of data exchange between the back office and your customer's management systems. Altair LM can receive orders directly from an API connected to the online marketplace or ready-made plugins for e-shops like Shopify or Magento, which streamlines the incoming orders into its in-house delivery network.

 

Using IoT and barcode scanners connected in real-time to the back-office systems, parcels are tracked and monitored from Command & Control room. The routing of parcels starts from the pickup, regional shipment, fulfillment, and last-mile delivery are visible live across the chain. The transportation network and last-mile delivery can be immediately empowered with AI for automated route optimization and machine learning capabilities (Check Norma to learn more).  Altair LM monitors deliveries live and predict delays due to traffic or other issues and pro-actively engage to eliminate day-to-day challenges that may occur with our Control Tower capabilities. Vehicles, field managers, and drivers are connected in real-time to ensure full automation of the pickup and delivery cycle.

 

Inline with our vision of transparency, we enable you to provide significant value to your stakeholders (both merchants/suppliers and end-order recipients) with full visibility. Merchants have access to their own dashboards and can monitor delivery performance. Recipients are informed with real-time shipping information, parcel tracking, and last-mile driver visibility. SMS, E-mail, and WhatsApp are combined with robotic chatbots to keep all stakeholders informed and engaged. This includes automated appointment/time slot management, dynamic same-day delivery routing, and field apps that fully digitizes the return process making the return cycle much easier for merchant and consumers. Our location-based services combine intelligence with digitized field experience and data analytics to streamline the process of delivery location capturing resulting in an increase of a first-time attempt hit rate and reducing time to deliver.

 

Business Intelligence on top of our data warehouses ensures that we stay on top of the game and continuously improve the value and experience we offer to our customers.

 

Altair LM comes with APIs to be integrated with the Warehouse Management solution and has its own inventory module to keep track of stocks.