In an extremely short period of time, the pandemic caused an unprecedented change in industries all over the world. While online shopping and product delivery had been increasing over the previous decade, the online retail world exploded at the start of the pandemic, and many consumers have permanently shifted to online purchases delivered directly to the home, particularly for large purchases such as furniture.
As more products are delivered, offering white glove delivery as a premium delivery service is more important than ever.
What essentially is White Glove Delivery?
White glove delivery is a premium shipping service that entails more than just delivering something to a person's home; additionally, those providing white glove delivery will frequently inspect and unbox the product before moving it into the appropriate room in the home. More services, such as installation or assembly, may be provided depending on the product.
Customers expect convenience and high-quality work from those performing white glove delivery, and they are willing to pay a premium for such service.
What are the different types of White Glove Delivery?
This article will go over a number of different potential aspects of white glove delivery. As an example:
1. When a product is shipped with personalized white glove delivery, it is handled with care and often specially protected, with care taken to ensure that neither the box nor the product is damaged.
2. The product should be inspected upon delivery to ensure that there are no defects and that it arrived in perfect condition.
3. Depending on the level of service provided, the item may be unboxed and installed in the customer's preferred location.
The Advantages of Offering White Glove Delivery for eCommerce Businesses
Improved consumer experience: Providing excellent service and ensuring that all of the customer's questions are answered will help ensure that the product is ready for use.
Customer convenience: When customers see the products professionally installed and can have their questions expertly answered in person, they will feel more confident about their purchases and about using their new products.
New revenue stream: White-glove delivery service can be offered at a premium price to select consumers and efficiently monetized. White-glove delivery services can give businesses a competitive advantage over competitors who can only offer standard modes of delivery.
Reducing the risk of damage: Because so many high-end items are now purchased online, it's critical that they come with white glove delivery; many expensive items, such as large TVs, treadmills, and couches, require professional installation. Customers who purchase high-end items are willing to pay a premium in exchange for excellent, time-saving services. Offering this service enables the deliverer to inspect the item and ensure that it is not damaged upon delivery, potentially reducing product returns and saving money. The service is an additional revenue stream available to delivery companies looking to diversify their revenue.
Trusted delivery service: The most significant advantage of White Glove delivery is that it provides customers with a stress-free experience. Consumers can be confident that their orders will be delivered on time. And White Glove deliveries go beyond simply delivering the product. When the product is unpacked, assembled, or installed, customers can ask product-related questions and provide feedback on the delivered product.
The impact of technology on white glove service
While purchasing items online through an eCommerce website or application is far more convenient and easy for the consumer, the logistics of expanding an array of delivery trucks and drivers can appear daunting, especially when offering white glove delivery.
Technological advancements make it easier for logistics managers to meet delivery deadlines, improve customer experience, and generate more profit by cutting operational costs.
Norma Live is an AI-powered route optimization software that helps e-Commerce businesses develop effective and optimal routes for shipping fragile and potentially damaged items.
Norma Live simplifies logistics management by assisting in the safe and on-time delivery of valuable products. It assists logistics managers in optimizing the best available routes, the most efficient number of trucks and drivers, and the best way to load packages into delivery trucks and vans.
Norma Live also provides both the e-Commerce company and the customer with real-time updates on the location of delivery drivers, increasing customer confidence and satisfaction throughout the shipping process.
Furthermore, using a delivery control system allows eCommerce managers to monitor their delivery operations as well as command and control the execution of planned routes in real-time.
Contact us today for more information on how AI-based route planning and monitoring software can assist eCommerce businesses in optimizing their shipping services.